Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bryan Troxell

Bryan Troxell

February 22, 2026

1  out of  5
rating by Bryan Troxell
"This agent used to be a good agent. Now she will not answer the phone. All I get is told that they have better things to do than talk to me. They kept changing the name on my renters insurance, so I was forced to terminate her. DO NOT use this agent!! Very poor attitude! I demand a refund! No stars here!"
Profile photo of Mercedes Tumbleson

Mercedes Tumbleson

January 15, 2026

5  out of  5
rating by Mercedes Tumbleson
"Kristen Poole has been SUCH a gem to work with! She has made the transition to a new policy so easy, all while being friendly, informative, and SO patient (this was my first time "shopping" for insurance and I asked A LOT of questions.) On top of everything else, my monthly payments are being cut IN HALF! So glad I made the switch! Thank you, Kristen!"
We responded:
"We’re thankful for your feedback! I'm so glad Kristen was able to answer ALL of your questions. We want you to feel comfortable and confident in the coverages you have selected. We appreciate your business. Letitia "
Profile photo of Kathy Overbeck

Kathy Overbeck

January 8, 2026

5  out of  5
rating by Kathy Overbeck
"I would highly recommend! Communication and transfer over went very smooth!"
We responded:
"Thank you for taking the time to share your thoughts on transferring your policies from Indiana to Ohio. We are happy to help in any way. Have a great week! Letitia "
Profile photo of William Long

William Long

December 24, 2025

5  out of  5
rating by William Long
"Letitia when the “extra mile” contacting us to assist with an insurance issue. Agents these days don’t go out of their way to contact and help. But Letitia DID! She was terrific."
We responded:
"Bill, I appreciate your review! I am so glad we had a solution for you at State Farm and I am delighted to help you at any time. I hope you have a Happy New Year! Letitia"
Profile photo of Ricky Healion

Ricky Healion

December 18, 2025

5  out of  5
rating by Ricky Healion
"The best insurance company I've ever worked with as a customer. I'm very happy with the coverage and personal communication experience with Kristen and Letitia. They are awesome 👌"
We responded:
"Thank you so much for your feedback, Ricky! We look forward to continuing to provide you with great service and good communication! If there is anything else we can do for your insurance needs, just let us know! Happy Holidays! Letitia"
Profile photo of Sandy Olukalns

Sandy Olukalns

July 16, 2025

5  out of  5
rating by Sandy Olukalns
"Letitia & staff have been wonderful! They are on top of everything and we have a yearly personal review. We feel safe, covered, and well looked after. Thank you for your 5-star service!"
We responded:
"Awww....thank you, Sandy! We enjoy working with you and Andy, too! It is important to us that our customers have the right coverage to fit their needs. Happy to answer any future questions or provide any additional assistance! Letitia"
Profile photo of Sandra Mills

Sandra Mills

May 31, 2025

5  out of  5
rating by Sandra Mills
"Very helpful ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Letitia"
Profile photo of Leah Porter

Leah Porter

March 4, 2025

5  out of  5
rating by Leah Porter
"I couldn't ask for a better agency and agent."
We responded:
"Thank you, Leah! 😊 We're so grateful for your kind words! 💙🙌 It's our pleasure to be here for you. Let us know if you ever need anything! ✨👏"
Profile photo of Gary Hurley

Gary Hurley

January 22, 2025

5  out of  5
rating by Gary Hurley
"Letitia was very helpful and friendly. I would recommend her to others."
We responded:
"Thank you, Gary! Welcome again to our "neighborhood!" Please don't hesitate to call or stop by the office if I can be of further assistance to you. Have a great weekend! Letitia "
Profile photo of Jodie Ayscue

Jodie Ayscue

December 30, 2024

5  out of  5
rating by Jodie Ayscue
"Letitia and her staff helped me with my car and home insurance and saved me quite a bit of money! They are the best!"
We responded:
"Thank you so much for your kind words, Jodie! We’re thrilled that our team could help with your car and home insurance while saving you money. It means a lot to us to know you had a great experience! Happy New Year! – Letitia"
Profile photo of J O

J O

November 14, 2024

5  out of  5
rating by J O
"I am very appreciative of the research that Fran did to figure out my property coverage. It wasn’t easy and I'm also grateful for her being forthcoming of each new bit of information. She and State Farm have saved me hundreds of dollars over what my current company has charged. What a great choice I’ve made to move my insurance!"
We responded:
"Thank you for sharing your experience with us! We're so glad to hear that Fran was able to provide the research and transparency needed to find the right coverage for you. Saving you money while ensuring you have the greatest possible protection is what we aim for. Welcome to State Farm—we’re delighted you made the switch! – Letitia Fulkerson"
Profile photo of Catie VanDerVelde, REALTOR

Catie VanDerVelde, REALTOR

October 27, 2024

5  out of  5
rating by Catie VanDerVelde, REALTOR
"Staff is incredibly helpful and friendly."
We responded:
"Thank you, Catie! We’re so glad to hear that our team made a positive impression. We aim to provide helpful and friendly service every step of the way, and it’s great to know we met your expectations. We look forward to assisting you again in the future! - Letitia Fulkerson State Farm Insurance Agent"
Profile photo of John Powell

John Powell

April 30, 2024

5  out of  5
rating by John Powell
"This agency is a community treasure. The team is customer focused and reflects the true conservation values of Cincinnati. Insurance is all about people and Letitia and here team get it. John Powell"
We responded:
"Thank you, John, for your heartfelt words! At our agency, we strive to not only provide excellent service but also to embody the values of our community. My team and I are dedicated to putting our customers first and ensuring they have the insurance coverage they need. We're grateful for your support ! Letitia Fulkerson, State Farm Agent "
Profile photo of Julie Desalvo

Julie Desalvo

April 25, 2024

5  out of  5
rating by Julie Desalvo
"Prompt friendly responses to inquiries. Straight forwarding price quotes with no haggling for line by line discounts like paperless billing and monitoring systems! Thanks for saving us $$$. Have used this agency over the past 30 years and highly recommend!"
We responded:
"Thank you for sharing your experience, Julie! We're delighted to hear that you've found our team to be prompt and friendly. Your continued support of our State Farm team over the past 30 years is greatly appreciated, and we're thankful for your high recommendation. We look forward to many more years of serving you! – Letitia Fulkerson State Farm Insurance Agent"
Profile photo of Angie Armstrong

Angie Armstrong

April 8, 2024

5  out of  5
rating by Angie Armstrong
"Great ladies to work with!!!"
We responded:
"Thank you for your kind words, Angie! We enjoy working with you, too! Letitia "
Profile photo of Alan LaDuke

Alan LaDuke

March 20, 2024

5  out of  5
rating by Alan LaDuke
"Great agent, so much better than my previous State Farm agent."
We responded:
"Thank you, Alan! We are so proud to support the work you do with Friends of Ohio K9, Inc. a non-profit organization designed to help Ohio’s working K9s that serve and protect our communities with equipment, training, and medical needs. Looking forward to the 3rd annual Car Show at Caesar's Creek on September 22, 2024, proceeds to benefit this important work! "
Profile photo of Larry Lillback

Larry Lillback

March 18, 2024

5  out of  5
rating by Larry Lillback
"Top State Farm Agent in Southwest Ohio"
We responded:
"Wow! Thank you so much, Larry! I appreciate your confidence and the opportunity to work with you. "
Profile photo of Alexus Tumbleson

Alexus Tumbleson

February 9, 2024

5  out of  5
rating by Alexus Tumbleson
"Jen was EXTREMELY helpful and had a lot of knowledge! She answered all of my questions with confidence! I made the switch to state farm today and they saved me HUNDREDS!"
We responded:
"We greatly appreciate your fantastic review, Alexus! It makes us so happy to hear that Jen delivered exceptional service and assisted you in saving money through your transition to State Farm. Thank you for choosing us and we look forward to serving all your insurance needs! - Letitia"
Profile photo of Huntsman Wildlife

Huntsman Wildlife

February 7, 2024

5  out of  5
rating by Huntsman Wildlife
"Jen has been FANTASTIC to work with. Dealing with the struggles of a large online insurance providers made me decide to seek out a local office with a REAL person to work with. I am so happy to have found his office and look forward to a long and supportive relationship for our insurance needs."
We responded:
"Thank you for the 5-stars, Ryan! Great to hear that Jen was able to assist you with your insurance needs. We’re delighted that you discovered our office, where you were able to speak directly with a real person. Feel free to stop in the office, we are "in the neighborhood!" Letitia"
Profile photo of Damion Durst

Damion Durst

January 25, 2024

5  out of  5
rating by Damion Durst
"Jen did a great job walking me through the process and figuring out what was needed for me to transfer my insurance. Highly recommend her for any and all insurance needs!"
We responded:
"Thanks for the awesome review, Damion! It’s great to hear that Jen did a fantastic job helping you with your insurance transfer. We really appreciate your recommendation; and if you require assistance, please reach out to us at the office. – Letitia"
Profile photo of Jen McMullen-Mangus

Jen McMullen-Mangus

December 29, 2023

5  out of  5
rating by Jen McMullen-Mangus
"Starting with a phone call to the office. Sue was so kind and helpful. She set us up an appt with Jen. The appt went great, Jen was so helpful and answered all our questions and explained everything in detail. We switched our policies same day. It saved us money but more over we now have people we can trust and speak to face to face."
We responded:
"I am really glad to hear about your experience with us, Jen! Starting from that first office phone call and your description of your visit is really uplifting. And the fact that you saved money while also building trustworthy, face-to-face relationships is a definite win-win! I will pass on your kind words to Sue and Jen! – Letitia "
Profile photo of Rob Wells

Rob Wells

December 17, 2023

5  out of  5
rating by Rob Wells
"I recently received a new auto-insurance policy from Jennifer. She was amazingly pleasant to work with. She made the process simple and fast. She was profession and personal, and I highly recommend her to anyone looking into their insurance needs."
We responded:
"Hi Rob, thank you so much for your business and letting me know about your positive and professional experience working with my team member, Jen, for your insurance needs. Jen does a great job of asking good questions to make sure she is matching the coverages to your specific situation. Sorry for the delay in replaying to your review, I had a few tech issues that are now resolved. Have a great weekend! Letitia"
Profile photo of Alika Roger

Alika Roger

October 16, 2023

5  out of  5
rating by Alika Roger
"Best service, prompt help!"
We responded:
"Alika, we are here to assist you and happy that you had such a great experience with our customer service! Your positive feedback really makes our day. – Letitia"
Profile photo of Keith Maynard

Keith Maynard

October 12, 2023

5  out of  5
rating by Keith Maynard
"Very simple and easy to get. Wonderful service!! Great friendly service."
We responded:
"Good to talk to you this morning! Thank you for your positive feedback!"
Profile photo of John Cassidy

John Cassidy

October 7, 2023

5  out of  5
rating by John Cassidy
"Very easy to work with, prices are reasonable. Jen did a very good job explaining all the options and the benefits from different selection of the auto policy."
We responded:
"John, it’s great to hear that you discovered our services easy to navigate and our prices to be fair. Jen's thorough explanation of the various auto plan options and their benefits was indeed an exceptional addition. Have a great weekend! - Letitia"