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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Powell

April 30, 2024

5  out of  5 rating by John Powell
"This agency is a community treasure. The team is customer focused and reflects the true conservation values of Cincinnati. Insurance is all about people and Letitia and here team get it. John Powell"
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Julie Desalvo

April 25, 2024

5  out of  5 rating by Julie Desalvo
"Prompt friendly responses to inquiries. Straight forwarding price quotes with no haggling for line by line discounts like paperless billing and monitoring systems! Thanks for saving us $$$. Have used this agency over the past 30 years and highly recommend!"
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Angie Armstrong

April 8, 2024

5  out of  5 rating by Angie Armstrong
"Great ladies to work with!!!"
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Alan LaDuke

March 20, 2024

5  out of  5 rating by Alan LaDuke
"Great agent, so much better than my previous State Farm agent."
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Larry Lillback

March 18, 2024

5  out of  5 rating by Larry Lillback
"Top State Farm Agent in Southwest Ohio"
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Alexus Tumbleson

February 9, 2024

5  out of  5 rating by Alexus Tumbleson
"Jen was EXTREMELY helpful and had a lot of knowledge! She answered all of my questions with confidence! I made the switch to state farm today and they saved me HUNDREDS!"
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Ryan Ridgley

February 7, 2024

5  out of  5 rating by Ryan Ridgley
"Jen has been FANTASTIC to work with. Dealing with the struggles of a large online insurance providers made me decide to seek out a local office with a REAL person to work with. I am so happy to have found his office and look forward to a long and supportive relationship for our insurance needs."
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Damion Durst

January 25, 2024

5  out of  5 rating by Damion Durst
"Jen did a great job walking me through the process and figuring out what was needed for me to transfer my insurance. Highly recommend her for any and all insurance needs!"
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Jen McMullen-Mangus

December 29, 2023

5  out of  5 rating by Jen McMullen-Mangus
"Starting with a phone call to the office. Sue was so kind and helpful. She set us up an appt with Jen. The appt went great, Jen was so helpful and answered all our questions and explained everything in detail. We switched our policies same day. It saved us money but more over we now have people we can trust and speak to face to face."
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Rob Wells

December 17, 2023

5  out of  5 rating by Rob Wells
"I recently received a new auto-insurance policy from Jennifer. She was amazingly pleasant to work with. She made the process simple and fast. She was profession and personal, and I highly recommend her to anyone looking into their insurance needs."
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Alika Roger

October 16, 2023

5  out of  5 rating by Alika Roger
"Best service, prompt help!"
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Keith Maynard

October 12, 2023

5  out of  5 rating by Keith Maynard
"Very simple and easy to get. Wonderful service!! Great friendly service."
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John Cassidy

October 7, 2023

5  out of  5 rating by John Cassidy
"Very easy to work with, prices are reasonable. Jen did a very good job explaining all the options and the benefits from different selection of the auto policy."
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October 5, 2023

5  out of  5 rating by Kenneth
"Sue is very helpful answering any questions I have. She always takes care of my insurance needs. I have worked with Sue at State Farm for 40+ years"
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Ashley Hollon

September 29, 2023

5  out of  5 rating by Ashley Hollon
"Jen is awesome. All the ladies are so nice. Jen and Letitia helped me go over several options and choose what was best for me with no pressure. Everything was explained fully and in terms I could understand. They really broke everything down and I feel I got a steal on the rates. Highly recommend"
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Angie Tucker

September 27, 2023

5  out of  5 rating by Angie Tucker
"Shauna, Sue and the staff have always been friendly, caring, informative and helpful. Have been with State Farm for 37 years and have no complaints. Claims were handled in a timely manner."
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Dave L

September 26, 2023

5  out of  5 rating by Dave L
"ive been with this office for almost 30 years, and they have taken care of me like family."
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Jill Lawson

September 23, 2023

5  out of  5 rating by Jill Lawson
"I have been the same automobile insurance company for eight years. I also bundled home insurance with them. My costs kept rising every year since I began with them. It was frustrating to understand since I am 68 years old; have a 19 year old Honda CRV; never had any driving violations; have a very high credit score; and I have not file any claims. My 30 year old granddaughter told me about her recent transition to State Farm Insurance and about how much money she was saving. So, I called Letitia Fulkerson Agency and spoke to Jen Faul. She gave me a quote for the exact coverage and benefits which would save me $25 a month on my automobile insurance. This is a yearly cost savings of $300. In fact, my previous automobile insurance costs have never been this low. So, when my home owner’s policy expires, I plan to bundle with State Farm and save more money on both. Thank you so much, Jen!"
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Enrique Cedeno

September 18, 2023

5  out of  5 rating by Enrique Cedeno
"I worked with Jen at Letitia Fulkerson's Agency and was very impressed with the professionalism and attention to detail. I have all my insurance needs covered thanks to Jen's meticulous work."
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Lorraine Campbell

February 10, 2023

5  out of  5 rating by Lorraine Campbell
"Love the staff. Very friendly and helpful. So glad to have them."
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Adam Schweitzer

December 15, 2022

5  out of  5 rating by Adam Schweitzer
"Very detailed and gave tons of information. Went above and behind with helping us set up all of our insurance. Would recommend to all!"
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Lisa Noak

October 24, 2022

5  out of  5 rating by Lisa Noak
"I had an insurance review today with my agent, Letitia Fulkerson. She is always great! She answers all of my questions, and never makes me feel stupid. She went above and beyond with me multiple times. In addition to making sure I have enough coverage at the best price, she gave me names of a reputable plumber, electrician and body work shop, and when I mentioned I was overdue for lunch, she gave me a tasty piece of candy. She also took extra time to support me in my silliness, by taking a picture of me with Jake from State Farm in the lobby. She doesn't treat me like I'm just a client, but a friend."
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Dennis Krabacher

October 13, 2022

5  out of  5 rating by Dennis Krabacher
"When my agent John Hopkins of over 30 years retired we had to find a new agent. We thought we would give Letitia Fulkerson a try. We thought no one could replace John but Letitia was just as professional and easy to talk to. She is amazing. Her attention to detail and her knowledge on all of State Farm’s products and services is very helpful. She was very helpful in helping us make important financial decisions. You have a good feeling walking into the office, everyone is friendly and caring. We feel we are visiting friends."
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Joe Derosier

October 13, 2022

3  out of  5 rating by Joe Derosier
"I needed help on a closed policy and the 800 number told me to call my agent. I called this office (my current agent) for assistance with a homeowners policy I had on a house I'd sold, and the person who answered the phone (Shawna?) was dismissive and not helpful, telling me to call the agent who'd held that policy. My former agent's office was very helpful, but as a course of that discussion it came up that I had moved to Kentucky a few weeks ago, and they input a change of address. This agent's office sent me a text that I needed to find a new agent, that they could no longer insure me. Immediately, I started looking at agents in my area, however, when I went to the agent I wanted to use it was found that this agency assigned me to another agent without verifying with me who I wanted to use. I had to call the agent who they assigned me to, in order to get moved to the agent I chose. It was an unnecessary hassle, and my only dealing with this agent's office since I'd switched my policy to her. I have modified this review to add clarity and based on the response from the agent (increased the rating from 1 to 3 stars). The agent needs to curtail the office staff and remind them that there is a polite way to let someone know you're not able to assist them without making them feel brushed off."
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Michelle Hamilton

February 22, 2022

5  out of  5 rating by Michelle Hamilton
"I highly recommend Letitia and her team. They take the time to understand you and your situation before recommending solutions. She’s been responsive every time I have a question or need to update my coverage. They truly care and it makes a difference!"